Shipping
Most orders are dispatched within 24 business hours upon receipt of payment. Should you need to modify your order, we encourage you to contact us as soon as possible, as our processing can often begin within minutes of order placement.
If you require delivery to an address different from the billing address, we can facilitate this, but it may necessitate a phone call to validate your payment and billing details. Please note that once a package has been shipped, we cannot redirect it.
We dispatch packages through USPS and UPS, both of which offer expedited services. However, orders placed after 12:00 CT, or those placed on Thursdays or Fridays, may experience delays due to the weekend. For inquiries about expected delivery dates for expedited shipments, please do not hesitate to reach out to us.
Local Pick-up Hours
Orders can be picked up Monday through Friday from 8am to 4pm CST*; Orders should be placed online with a credit card in order to secure inventory. You will receive notice when it is ready to be picked up.
- PLEASE NOTE: You have 14 business days to pick up your order or it will be canceled without notice.
*Pickup hours/procedures are subject to change. Feel free to call or email us to verify your order is ready for pickup.
Shipping Addresses
Customers are responsible for ensuring the accuracy of their shipping address. Our checkout system provides an initial and a final opportunity to review and confirm the shipping address during the checkout process.
Please ensure your address is correct before finalizing your order. We will dispatch your items to the address provided during checkout. Upon placing the order, you'll receive a confirmation email allowing you to review and confirm the correctness of the shipping address before the items are dispatched.
Kindly be advised that once an order has been shipped, it's no longer possible to alter the shipping address.
In the event a package is returned to us due to an incorrect address, customers will bear the cost of return shipping charges necessary for re-delivering the order.
Return Policy
Due to the expenses incurred by returns, we make every effort to insure your order is shipped accurately and that the product meets the standards of our advertising. If a return must be made, please note the following policies:
- No returns will be accepted after 30 days of the invoice date.
- No returns on firearms
- To return or exchange an item, you must first request a return from your account on our website.
- Return shipping charges are the customer’s responsibility. If the incorrect product was shipped by our error, a prepaid shipping label may be issued to return the item(s).
- Upon our receipt of the returned product(s), we reserve the right to evaluate the merchandise to determine if a refund or exchange will be made.
REFUNDS: Refunds will be processed using the same method as the original payment. For instance, purchases made by credit card will be refunded to the same card account. Please note, credit card refunds are subject to a 5% return fee. If a return is perceived as unjustified or if the product is found to be in the condition as advertised, a 20% restocking fee will be applied to the refund. Any fees associated with a firearm transfer from a dealer to the customer are non-refundable and solely the responsibility of the customer.
EXCHANGES: In most situations a refund will be processed for returned items, unless an instore credit is requested.
For those seeking to exchange an item, we suggest initiating a return for a refund and then proceeding to purchase the desired item. We've found this method to be more efficient compared to returning items for an in-store credit and then using that credit for a new purchase.
Merchandise (not firearms) may be returned through the carrier of your choice. COD packages will be refused. Charges incurred from shipping centers will not be reimbursed.
If you have any questions about a return, please email: shipping@benstoegerproshop.com or call 512-535-6984
Shipping Policy
Please ensure the accuracy of all information you provide, especially your address. Any errors or omissions can result in additional UPS correction fees, which will be passed on to you. If your shipment cannot be delivered due to incorrect address information or if it is refused, it will be treated as a returned item with shipping charges and a restocking fee applied.
For small items, please note that our shipping includes tracking and insurance as required by credit card companies. You may opt for no insurance if you prepay and accept all associated risks.
If you request that packages be left without signature, please note that the final decision rests with the delivery driver. We can specify a driver release, but this means the package will not be insured once delivered. Please communicate any such requests in your customer notes.
Our order cutoff times are 2:00 PM CT for UPS and 1:00 PM CT for USPS. We make every effort to dispatch orders placed before these times on the same day.
In the rare event of an error in your order, please contact us immediately. We will promptly send out the correct item with a return label for the incorrect one. However, the original item must be unused and in its original packaging. Please note that while we strive to prevent errors, they can occasionally occur, especially with express shipments. We will rectify the error swiftly but cannot be held accountable for deadlines beyond our control.
We will process refunds for delayed express deliveries as per the shipper's policies but cannot cover additional costs. Please consider the risk of potential delays when opting for express shipping.
In case of a mistake on our part, we will correct the error promptly but cannot provide expedited shipping for the replacement. Please ensure you order in plenty of time for your needs